Ordering & Refund Policies
(As of April 2004)
items are non-returnable due to the nature of customizing the product.
following are considered non-returnable:
ˇ Custom Sizing (includes home décor items)
that are considered returnable, will be refunded once your returned item is shipped
back, unopened (in sellable condition) and authorized by Ivy Custom Leather.
ordering custom sized products such as window valances, bible covers, notebooks,
etc. please accurately measure what size you need. Items are tailored to the
measurements given and cannot be restocked and sold if they are ill fitting.
to time and materials that must be ordered for particular items, payment must be
received via cash, check or credit card before your item can be fashioned. Cash
payments will receive a receipt for your records. Visa and MasterCard are
accepted for your convenience.
These policies are subject to change without notice.